Returns and Refunds

We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

Defective Items:
If you  received a defective item, you may return it within 30 days from receipt of delivery. You will need to contact our Customer Service department at info@sextoy-discount.co.uk In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.

If a replacement is desired, the defective item will be replaced upon validation of defect.

Unwanted Items:
If you  are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide the refund for the price paid for the product minus a 20% restocking fee.

To initiate a return, please contact our Customer Service department at info@sextoy-discount.co.uk. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued.

We thank you for your business and continued patronage.